How can Auto Assist help me?

With one phone call, our claims experts will ascertain whether or not you were involved in a non-fault accident and if you were we can undertake all aspects of your claim.  This will include:

• Liaising with your insurer and the third party insurer

• Replacement vehicle

• Vehicle Repair

• Assisting you in claiming compensation for any injury or loss you may have suffered as a result of your accident

How does it work?

If my vehicle is undriveable and…

…a Total Loss/Write Off

When your vehicle has been deemed a total loss, we will assist you in reaching a satisfactory settlement.  We will keep you in the replacement vehicle until you receive and bank your settlement cheque from either your insurer or the at-fault insurer.

…Repairable

When your vehicle is undriveable, there are two routes available to you.  You may already have been advised of which option to take, however, here is a brief guideline of what will happen in each scenario.

Auto Assist can deal with Hire only - Auto Assist arrange for a vehicle to be provided to you until your vehicle is repaired. Your insurance company will instruct their own engineer and authorise your repairs, which will be monitored by Auto Assist. You will need to pay for your excess when collecting your vehicle from the repairer.

Alternatively, Auto Assist can deal with all elements of your claim – we will arrange for your vehicle to go to an approved repairer, instruct an engineer and provide a replacement vehicle until repairs have been completed.

What if my vehicle is driveable and…

…Repairable

When your vehicle is driveable and repairable, there are two routes available to you.  You may have been advised of which option to take however here is a brief guideline of what will happen in each scenario.

How much does Auto Assist’s service cost?

You are entitled to the service that Auto Assist provides after a non-fault accident, regardless of the level of motor insurance you possess.  The cost of any replacement hire vehicle that we provide and any repairs to your vehicle that are undertaken is forwarded direclty to the negligent driver’s insurance company for them to pay.

Does it affect my motor insurance?

Remember that the claim is against the insurance company of the driver who caused the accident, not against your insurance and therefore the claim will not affect your policy. If repairs are undertaken through your own insurance your no claims bonus will be affected until the claim is settled, at which point it will be reinstated.

What will happen to my car?

If your vehicle is undriveable we will arrange for delivery of a vehicle to a convenient location.  We will (or your insurer will) then arrange for your undriveable vehicle to be collected and taken to one of our Approved Repairers where it will be securely stored until repairs commence.

If your vehicle is driveable, we will liaise with our Approved Repairer network to locate a repairer close to you.  We will then agree a mutually convenient repair date when you will be asked to take your vehicle to the agreed Repairer, where a replacement vehicle will be waiting for you.

We will liaise with the repairer throughout the repair process and will keep you updated.  When your repairs are complete you will simply need to return the replacement vehicle to the repairers and collect your own vehicle.  You must advise Auto Assist when you are collecting your vehicle so that we may arrange collection of the replacement vehicle.

What replacement vehicle will I be provided with?

When involved in a road traffic accident that is not your fault, Auto Assist will provide you with a suitable like-for-like replacement hire vehicle.

Nationwide coverage via our extensive vehicle network means that Auto Assist can provide a fast and efficient vehicle replacement service comprising of mainstream cars, prestige marques, commerical vehicles and motorbikes.

What do I do if I am injured?  What if my passengers are injured?

We appreciate that injury or any form of loss caused by an accident can be damaging and worrying to a person.  This is why you can rest assured that we provide all of our customers and their passengers with access to specialist road traffic accident solicitors who will aid recovery and give reassuring definitive advice and assistance. 

Both Auto Assist and its panel of solicitors will ascertain liability and work with medical experts to help in accomplishing a speedy, satisfactory outcome obtaining maximum compensation without causing any unnecessary worry.